Are Freakishly Entitled, Pretentious Douches A Suspect Class?

Irksome, Law

Blogger JJ seems to think so. [Edited to add: JJ has now sent the original post down the memory-hole and posted a much shorter and less emo post. Fortunately I have some quotes below]

See, though JJ assures us that he is not a "law-suit [sic] kind of guy", he believes he has a strong case against overpriced-coffee-and-muffin-behemoth-and-hipster-hangout Starbucks:

Do I want to file a law-suit against the company for discrimination and emotional distress? Absolutely not, although I know I would have a case for that.

My God, my God. What did Starbucks do? Did they refuse to serve him because of his race? Did they scream obscenities at him because of his religion, thus humiliating him? Did they disclose his ludicrously convoluted coffee order to the world for everybody's amusement?

Nope. They asked him to order more product, or move on, after he sat and worked for three hours. [Edit: again, note that he has now changed the post.]

This morning, like yesterday morning and many other mornings, I woke up and felt that need to be around people. I arrived at Starbucks at approximately 9:30 am. Like many other mornings, I stood in line, ordered my toasted bagel with cream cheese along with a grande, bold coffee in a venti cup. My total came in at just under $5. After I received my order in a very timely manner, I found an open seat, began eating and continued my work from earlier that morning. After playing a bit of musical chairs, I finally ended up on a cushioned bench near an electrical outlet. As always, I was minding my business and being productive. At about 12:00 pm (less than 3 hours after my arrival), a man in a button down approached me and politely asked, “What brings you into Starbucks today?”. I glanced up from the work I was doing and replied, “Just here to get some work done”. Here is where the story takes a sharp left. I was expecting his next sentence to be something along the lines of ”How has your experience been in our store today?” or “Would you mind filling out a feedback form?”. My prediction was off…WAY off. He stated, “Okay well we like to reserve our seating for those who are enjoying our beverages”. Go ahead and let that simmer. Being completely caught off-guard, I looked at the store employee who was cowering behind him and I said, “I had breakfast and coffee this morning”. He reiterated, “Yes, but we would like to reserve our seating for those who are enjoying one of our beverages. Would you like another beverage?”. I replied, “No, I’m not quite ready for another one yet”. He, again, repeated his previous 2 statements. At this point, he’s literally standing over me waiting for me to either say “Okay I would like something else” or “No thanks, I’ll leave”

Read the whole thing, to get more flavor.

JJ thinks that he has been discriminated against, in a way that gives him a cause of action against Starbucks. It's not clear what JJ means by "discrimination", which normally requires an invidious distinction — JJ implies, without saying, that Starbucks might have it out for laptop users. So far as I know, pertinent discrimination laws do not identify laptop-users as a traditionally despised class. JJ also thinks that Starbucks has inflicted emotional harm against him in a way that gives him a cause of action against Starbucks — even if this man-child with his lap-top is not in favor of law-suits and therefore will not file one at the court-house. JJ may or may not know that the tort of infliction of emotional distress generally requires extreme and outrageous conduct beyond the bounds of decent society, though somehow I suspect if he knows that it would not be a deterrent. JJ thinks that Starbucks has an obligation to let people buy $5 worth of product and then use their space as an office or hangout for more than three hours, and an obligation not to embarrass anyone who takes advantage of this obligation.

JJ deserves congratulations for not filing suit. People who have profoundly disordered senses of entitlement often do. JJ is taking the approach that Americans ought to take — writing about his discontents and, one hopes, voting with his feet and going to some other coffee shop that will cheerfully serve as a substitute for his mother's basement.

But in JJ's yawp is the seed of everything that is weak and soft and pampered and needy about us — the feeling that everyone else ought to be in the business of coddling us.

JJ might not sue Starbucks. But as he wanders through life with this set of expectations, chances seem high that he will sue somebody, sometime, for not indulging him. If he files pro se, I hope that he somehow comes up with a better grasp of the law than he has right now. If not, maybe we can recommend a lawyer.

Via.

By the way, if this is performance art or satire by JJ, then bra-fucking-vo.

Last 5 posts by Ken White

46 Comments

45 Comments

  1. Jeffrey Ellis  •  Sep 23, 2011 @10:02 am

    "… I woke up and felt that need to be around people."

    That's just sick.

  2. Patrick  •  Sep 23, 2011 @10:22 am

    I love his FAQ:

    How are you able to charge what you do?

    You can think of web designing as my weekend job. When I’m not busy with my real job, this is what I do. Unlike many designers, this is not my sole source of income…so I can charge a lot less. This approach has worked for me so far, although I’ve gotten some not-so-nice emails from competing designers :-/

    That, and I STEAL OFFICE SPACE AND WI-FI BY TRESPASSING AT STARBUCKS.

  3. Ken  •  Sep 23, 2011 @10:26 am

    As of the moment, the one trackback he has approved is a laptop-selling content-scraper. And he's a tech expert.

  4. shg  •  Sep 23, 2011 @10:36 am

    You guys are so mean. Just because you're afraid of innovative people who know how to use the new paradigm doesn't justify your being cruel and condescending to those who are on the cutting edge.

  5. EH  •  Sep 23, 2011 @10:46 am

    Ha ha, he goes there and sits there forever every day! I'm sure Mr. Starbucks Manager won't be so uppity when he reels from the $5 decrease in daily business at month's end.

  6. Rob  •  Sep 23, 2011 @10:46 am

    His idea of "web design" is depressing. Unless of course he owns http://www.elegantthemes.com/.

  7. Clark  •  Sep 23, 2011 @11:36 am

    > I packed up with an overwhelming feeling of absolute unappreciation and humiliation

    We have proof of time travel!

    The trigger for the humiliation was clearly the world LEARNING about his douche baggery…and yet he FELT the humiliation hours before the blog post went live.

    Cool.

  8. Scott Jacobs  •  Sep 23, 2011 @11:52 am

    I bet his bolg comments are AWESOME…

  9. Laura K  •  Sep 23, 2011 @12:31 pm

    While settling my late husband's estate and attempting to visit my nursing home-bound mother in law on my own, from a different state I frequently ended up on five hour stretches in Boston waiting for trains. Add that to the usual "I wanna be a writer angst" of my late teen years, and little money either time, I was pretty dependant on coffee places. That just makes the speed at which this c%$mpustule destroyed any empathy or compassion I might have started reading with even more apalling. Sorry for the rant. Great last line!

  10. Lerp Derp  •  Sep 23, 2011 @12:47 pm

    Scott: They are now. Or might be if he approves it.
    http://imgur.com/L0Lwc

  11. Scott Jacobs  •  Sep 23, 2011 @1:27 pm

    even if this man-child with his lap-top is not in favor of law-suits and therefore will not file one at the court-house.

  12. Ken  •  Sep 23, 2011 @1:27 pm

    Did you like that? That was kind of my favorite part.

  13. Scott Jacobs  •  Sep 23, 2011 @1:28 pm

    even if this man-child with his lap-top is not in favor of law-suits and therefore will not file one at the court-house.

    I see what you did there…

  14. Laura K  •  Sep 23, 2011 @1:46 pm

    Shakes head.
    I. Have. So. Much. To. Learn. Here…

  15. SPQR  •  Sep 23, 2011 @2:26 pm

    Ah, this is why I come to Popehat.

    I love you guys. ** sniff **

  16. ElamBend  •  Sep 23, 2011 @3:14 pm

    Wait, is this the same JJ that's been leaving comments here?

  17. Ken  •  Sep 23, 2011 @3:15 pm

    I sure hope not.

  18. Patrick  •  Sep 23, 2011 @3:39 pm

    That's Paratrooper JJ.

    This guy is no paratrooper.

  19. Not Sure  •  Sep 23, 2011 @7:17 pm

    Reading the comments on his blog, it appears he's mostly upset about the fact there's no posted policy than anything else.

    I wonder if it also bothers him that Starbucks doesn't have a posted policy about where customers are expected to go when they want to relieve themselves, either.

  20. Kalera Stratton  •  Sep 23, 2011 @7:41 pm

    He won't approve my comments, either. One of which was:

    "I disagree about the need to post signs. It’s really just a matter of consciousness, manners, and common sense… what other rude behaviors should they post signs for? Since when has it been considered acceptable to assume that the price of a cup of coffee and a bagel includes rent of the facility for three hours? It’s ludicrous, it’s rude, and it’s tacky, and businesses should not be expected to post signs informing people of what is simply a given for anyone who is not indulging themselves in an infantile sense of entitlement."

    I also cannot help wondering if that "cowering employee" behind the DM is the person who called the DM asking what to do about the weirdo who treats the store like his personal office space for the price of a cup of coffee.

  21. vegas710  •  Sep 23, 2011 @7:48 pm

    He's certainly douchey but I do kinda think it's bad policy to ask people to leave for not ordering frequently enough. Unless he's causing a disturbance or they are actively losing customers because he's taking up that space, I can't see a reason for treating a customer this way. I've known my fair share of hours spent in a hotspot.
    Still, yes, pretentious douche-guy is entirely too pleased with himself.

  22. Kalera Stratton  •  Sep 23, 2011 @8:23 pm

    Before wireless internet, I don't think people would be nearly as likely to think it was OK to sit in a cafe or restaurant for hours after they finished without ordering anything else. I think that many have been lulled into thinking that because they are using a service provided for free as an incentive to get people to come, stay, and buy, that they are entitled to stay and use it as long as they wish. In my experience, though, most people have a grasp on the understanding that they should purchase something every hour or so in order to maintain their status as "customer" and retain the privilege of using the free wifi and electricity. The coffeeshop (or "coffee-shop") is not a library.

  23. Scott Jacobs  •  Sep 23, 2011 @8:28 pm

    I think you meant li-brary…

  24. Not Sure  •  Sep 23, 2011 @8:30 pm

    Everybody has the right to decide which businesses to patronize, and which, to not. JJ's position is, however, not particularly compelling from a business owner's point of view:

    "If you don't let me sit here and not buy anything from you, I'm going to leave and… ???"

  25. TJIC  •  Sep 23, 2011 @9:38 pm

    > discrimination laws do not identify laptop-users as a traditionally despised class

    They should! (at least, it's a tradition of despising for me)

  26. Scott Jacobs  •  Sep 23, 2011 @10:55 pm

    I don't know if laptop users should be a despised class…

    But iPad users sure as fuck should be.

  27. Ansley  •  Sep 23, 2011 @10:59 pm

    I do love you, Pope-hat. With all my <3!

  28. PeeDub  •  Sep 24, 2011 @6:08 am

    "mother's basement"

    Lots of us work at home and occasionally venture out into the sun. No need for such a cliche jibe in an otherwise excellent pantsing.

  29. John Burgess  •  Sep 24, 2011 @6:57 am

    There are a couple of Panera shops near me. Panera offers free wifi, but the two shops have different policies on its use. One seems to have unlimited access for customers; the other permits 30 minutes use and then kills the connection. The one that cuts access throws up a web page explaining that it's about the seating issue.

    That one is pretty busy, busier than the first, but not what I'd call overcrowded. Still, it's their business and they're free to make their own policies.

    Personally, I figure a $5 purchase is good for an hour's time, but that's me as a consumer, not a provider, doing the figuring.

  30. Ron Miller  •  Sep 24, 2011 @7:14 am

    Of course, you are right although you are beating up on a bit of a straw man here. No one seriously thinks this should be a cause of action, probably not even the author.

  31. Ken  •  Sep 24, 2011 @7:18 am

    I don't know, Ron. It seemed sincere to me.

  32. David  •  Sep 24, 2011 @9:43 am

    The full post by Entitled Starbucks Guy is still (for now) available in Google Cache: http://goo.gl/nyPGK .

  33. louise  •  Sep 24, 2011 @9:43 am

    I would be willing to bet that he is a constant at the Starbucks in question. What employee would a – notice and b – complain to his manager on an occasional visitor?

    We do all of our interviews at a specific restaurant – for years there was a guy that was there every single day at "HIS" table. If you were at "HIS" table, as we happened to be one day, he would sit and glare at you the entire time you sat there. I think the restaurant eventually made him go away – if a guy took the cushy chair every day for three hours, I would totally kick him out.

  34. Ron Miller  •  Sep 24, 2011 @10:11 am

    Okay, I went to the post and the blog. There is an update that is sillier than the original post – some new sign at Starbucks made the whole thing better. It is too silly to try to explain. Look if you want. But my point remains the same: it is still a straw man. If you set up a dispute where 99.99999% of the people are going to agree with you, it is a straw man.

  35. Patrick  •  Sep 24, 2011 @10:16 am

    Did you mean "disagree", Ron? Because I'm pretty sure everyone except JJ's mother disagrees with him.

    JJ, by the way, is named Jonathan Josephs. I'm not going to post his address, but I will note that for a web designer he's awfully stupid about privacy.

  36. Ariel  •  Sep 24, 2011 @5:02 pm

    "To "attack a straw man" is to create the illusion of having refuted a proposition by replacing it with a superficially similar yet unequivalent proposition (the "straw man"), and refuting it, without ever having actually refuted the original position." From the Wiki, but good enough.

    I don't see a straw man here because it doesn't matter how many agree, it matters that the writer presents a similar yet not equivalent proposition that is easy to knock down.

    The guy's a douche for sitting at Starbucks to use their WiFi long, so very long, after a purchase.

  37. Dan Weber  •  Sep 25, 2011 @11:20 am

    The whole post is now gone, but David's link let me see the last version of his abortion with the headline "GOOD NEWS!!" And I couldn't help but read it in a Professor Farnsworth voice.

  38. Not Sure  •  Sep 25, 2011 @6:02 pm

    "The whole post is now gone…"

    Not very confident in the position he originally staked out, I guess.

    Oh, well- if it's not on the internet anymore, it never really happened, did it? ;)

  39. Smock Puppet, Shadenfreude Expert To The Stars  •  Sep 26, 2011 @3:51 am

    Some years ago, a friend of mine and I would go to this place for hours on end and play a board game we felt like playing.

    a) We only did it when it wasn't busy.
    b) We started doing it only after becoming regular customers whom they knew by name.
    c) We bought food, usually, when we got there, and we damned sure tipped the waitrons very well for our 3-6 hours.
    d) If we were there for lunch, and stayed long enough, we often bought dinner, too.

    The main thing is, they didn't have a problem because we weren't blocking other customers, and we did spend a moderate amount of money. If someone did have an issue with our doing this, we'd have simply found a different place to hang at.

    But we would not have whined like little bitches at that. We just would have taken our main business elsewhere.

  40. Nunya Bidness  •  Sep 26, 2011 @4:32 am

    Posted this to his "client recommendations":

    ==============================================
    Hi, Nunya here, and I just wanted to share with you the little known fact that JJ's last name is actually "Hemorrhoid"! Having worked with him on many an occasion, I've known to exclaim, "Man, that JJ, he's one great big giant ass Hemorrhoid!"

    Now, having read his recent post "Starbucks Is Actually Asking ME To Leave? How DARE They?", you all are no doubt utterly sure that he's a complete douchebag! But remember, he's not JUST a DOUCHEBAG, he's a whiny-assed DOUCHEBAG! And a great big Hemorrhoid, too!

    You all should THANK JJ, for his world-class efforts to show everyone — and I do mean EVERY ONE — of us, what a self-centered, pompous jackass does in his spare time! I mean, how often does a complete douchebag jackass Hemorrhoid show you his personal secrets for masterful douchebaggery!?!?

    So by all means, everyone!! Give JJ a hand. Just be sure it's got a coffee cup in it!

    ========================================
    Unfortunately, no one visiting his site will ever read it. But, hey, it was fun to write….

  41. ParatrooperJJ  •  Sep 26, 2011 @8:45 am

    Just to be clear—-that is not me!!!!!!!!

  42. Scott Jacobs  •  Sep 26, 2011 @9:12 am

    Yeah, you didn't SEEM like a complete bitch… :)

  43. Dan  •  Sep 26, 2011 @9:21 am

    The 30 minute wifi limit is absolutely necessary. The unlimited wifi Panera locations (including the one nearest my office) have people camped out with laptops in a four seat booth for HOURS with nothing but a bottomless coffee mug during the busy lunch hours. They are impervious to dirty looks.

    Sometimes all you can do to avoid eating lunch standing up is to just sit down at their table. We recently had no place to sit, so we went over to a four seat table where some guy had set up a home office. We just pulled out two chairs across from each other at his table, sat down next to laptop guy, and had our lunch / coversation. Flabbergasted doesn't quite convey his expression. My lunchtime companion even looked over at his screen and asked, "hey, what are you working on over there?" Guy packed up and left within two minutes.

  44. IgotBupkis, President, United Anarchist Society  •  Sep 27, 2011 @4:07 am

    My lunchtime companion even looked over at his screen and asked, “hey, what are you working on over there?” Guy packed up and left within two minutes.

    Oh, nice. Best way to deal with a bully is to step on their feet until they apologize. Even if they punch you, they will avoid causing you trouble in the future, because they're generally not looking for challengers to their dominance… they might lose.

    This person, while not that kind of bully, is a different kind, that preys on the unwillingness of others to call attention to their boorish unconcern for those around them, since that would require the individual to risk attention brought to themselves. It seems to me this type is on the rise — the self-centered twit who cannot fathom that there are other people in the world whose interests they may well be encroaching on.

    Mommy never taught them that their little precious one wasn't the only person who mattered in the world.

    Always nice to see someone with the cojones to say, "Hey, you're being an ass! How ya doin'?"… in more polite terms, of course, but that kind.

  45. Scott Jacobs  •  Sep 27, 2011 @4:02 pm

    I am totally using "Hey, you’re being an ass! How ya doin’?" next time…

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