What Comes Between "A" And "C"? Apparently, If You're The Better Business Bureau, It's $395.

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6 Responses

  1. Dustin says:

    Sometimes it blows my minds the little things that lead to massive lawsuits, and the huge things that persist for ages without lawsuits ending the practice.

    I'm sure it's so surprise the BBB has been like this for an awful long time.

    We don't have to rely on other people's word if we use our heads. I have had good and bad experiences with businesses, and the BBB simply doesn't track with my experiences. In many cases, as in hundreds, I have a pretty good idea of how honest a business is. All BBB tracks is BBB cooperation (and apparently fees).

    Wikipedia isn't that bad in some ways. I know a few topics that I've studied in the past that wikipedia is quite reliable about. If you find a wikipedia page with a lot of background discussion that isn't about a celebrity or controversy, you probably can rely on the information. And, of course, it's completely unreliable on anything controversial. At best, you can find what people are trying to delete and read into it, as if it's a tabloid.

    Anyhow, fuck the BBB.

  2. Here's the sad thing: I can actually parse out the chain of reasoning that the BBB used to get to this point.

    MONDAY:
    "Well, we want to provide up-to-date information."
    "Right."
    "If a complaint is invalid, we should take that down."
    "Makes sense."

    TUESDAY:
    "… as a reminder, we should be focusing our efforts on serving our members first. Anyone can start a business, but we need memberships to keep our lights on."

    WEDNESDAY:
    "Hey, this complaint is two years old and there's three responses saying it's been addressed."
    "Is the business a member?"
    "No."
    "Ah, hell. I'll get to it tomorrow."

    THURSDAY:
    "Well, no. What I'm saying is, if you were a member, we could resolve that issue much more quickly."

    FRIDAY:
    "The news? Why should I turn the news … oh."

    That's what's insidious about moral hazard. It creeps up on you so gradually – especially on an institutional level – that you don't even notice it.

  3. SPQR says:

    Well, my example would be National Consumer Mart, a local scam outfight that charges two thousand dollars for a "membership" in a supposed warehouse discount buying scheme that is triple A rated by the BBB.

    I wonder if that cost more than $395 …

  4. Robert says:

    American Liberals all love Hamas! Thanks, BBB.

  1. November 12, 2010

    [...] From Ken: The internet is the world’s biggest shitty argument by authority. Kids try to source Wikipedia for their term papers. Politicians cite things their aides saw on sites with seizure-inducing crazy-man graphics. Snarky, self-satisfied bloggers act as if a hyperlink settles a point. [...]

  2. November 12, 2010

    [...] —Ken @ Popehat. Context here. [...]