Comments on: We Love To Lie And It Shows

By: Purveyor of Iniquities › Links for December 31st

Purveyor of Iniquities › Links for December 31st — Thu, 01 Jan 2009 17:09:29 +0000

[...] Attorney Mitchell Berns of White Plains New York strikes blow for consumers everywhere by suing Delt…Delta did not show up to defend itself, so on June 12 he won a default judgment. When a legal analyst from the airline called him two weeks later to negotiate a payment, he declined an offer of frequent-flier miles (”Confederate currency,” in his words) and made a counteroffer: If you pay me within two weeks, I’ll knock $100 off. Delta agreed but asked for a confidentiality agreement. Berns said they couldn’t have both, and Delta took the discount. (A Delta spokesperson did not respond to repeated requests for comment.)(awesome ) [...]

By: Assman

Assman — Thu, 01 Jan 2009 12:52:45 +0000

You know, the sad thing is that the small claims action probably took him less time than navigating the “customer service” maze that Delta had set up.

In addition, it was more successful.

By: A Prediction For 2009

A Prediction For 2009 — Wed, 31 Dec 2008 22:01:09 +0000

[...] Personally, if I owned a Zune, and Microsoft irrevocably “bricked” it, I would emulate my hero Mitchell Berns and get a default judgment in small claims court over my lunch hour, when Microsoft inevitably [...]

By: Umer Hafeez

Umer Hafeez — Tue, 16 Sep 2008 06:22:22 +0000

Mr. Berns,
As a frequent flier, and someone who is constantly stuck at major US Airports due to ‘weather conditions’, I would like to thank you for sharing your story with us. I will definetly keep this handy for future ‘weather related’ delays.
Sincerely,
UH

By: Ken

Ken — Sat, 06 Sep 2008 00:15:45 +0000

Awesome. And yes, anyone who can Google and can read carefully can file a small claims action. The biggest barrier is usually serving the complaint successfully.