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Jun 25, 2008 
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is that neither of us can accomplish anything, much less navigate, through Microsoft’s abysmally designed website.
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.
Let me give you my experience from yesterday…
And what an experience it was. In fact, it was just like every other visitor’s attempt to get information or download software from the second most confusing site on the web. Gates’s email as a whole is nine kinds of awesome, on schadenfreude alone.
As some wise man said, read the whole thing.
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